Healthserve Australia’s Overseas Aid work is funded mostly by public donation. We recognise that sometimes, although this is rare, there is a need to rescind a donation in part, or in full. 

Healthserve Australia is pleased to remind all donors that we can refund donations if permission is requested in a timely fashion. 

When would we consider returning a donation?

We would return a donation if money had been taken in error. 

Examples include:

1. If a donor has double clicked on the online payment page and the donation had been processed twice.
2. If an additional zero was added in error to the donation, or the wrong amount was processed
3. If there is a technical error on our online payment forms that caused donations to be taken in error
4. If there is a mix up with the name of the Charity and they meant their donation to go to somewhere else. 
5. If an error is made in the payment of a Direct Debit the Fundraising team e.g. a higher payment or more frequent payments than agreed are taken, then the donor is entitled to a full and immediate refund.

NOTE: Most returns are obvious errors and refunds can be issued. However, if there is a complexity about a refund request, the final determination will be made by the Healthserve CEO.