Healthserve Australia‚Äôs Overseas Aid work is funded mostly by public donation. We recognise that sometimes, although this is rare, there is a need to rescind a donation in part, or in full. 

Healthserve Australia is pleased to remind all donors that we can refund donations if permission is requested in a timely fashion. 

When would we consider returning a donation?

We would return a donation if money had been taken in error. 

Examples include:

  1. If a donor has double clicked on the online payment page and the donation had been processed twice.
  2. If an additional zero was added in error to the donation, or the wrong amount was processed
  3. If there is a technical error on our online payment forms that caused donations to be taken in error
  4. If there is a mix up with the name of the Charity and they meant their donation to go to somewhere else. 
  5. If an error is made in the payment of a Direct Debit the Fundraising team e.g. a higher payment or more frequent payments than agreed are taken, then the donor is entitled to a full and immediate refund.

NOTE: Most returns are obvious errors and refunds can be issued. However, if there is a complexity about a refund request, the final determination will be made by the Healthserve CEO.

 

Code of Conduct

HealthServe Australia is a signatory to the Australian Council for International Development (ACFID) Code of Conduct reflecting HealthServe's compliance with industry standards of good practice, transparency and accountability.  If you have any complaint or concern please click here  and you will be redirected to our complaints form. A copy of our Complaints section in our Procedures Manual can be accessed by clicking here.

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HSA works in partnership with other international organisations, complementing their strengths with health resources. It has a special relationship with the largest group of Christian health professionals in Australia, the Christian Medical and Dental Fellowship of Australia (CMDFA) through which it was established. Many of the CMDFA members have worked for a number of years overseas in health work.

ACNC Registered Charity

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