HealthServe Australia Inc. Australia is an Incorporated Association.   It abides by State and Federal legislation on privacy. 
 
The organisation collects and uses information that is often private in nature. 
 
We respect your right to privacy, and we recognise the trust you are placing in us through your dealings with us. As such we do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you.   Staff and volunteers of the organisation sign a document safeguarding the privacy of your details held by the organisation. 
 
Under law your rights to privacy are also protected. 
 
The information you provide remains private and is only used for the purposes outlined below. 
 
The information we collect is always treated as strictly confidential and is never disclosed to a third party without your prior consent, or unless required by law. We never make our database available to other organisations. 
 
How this information is held: 
 
The security of your information is important to us. We make all reasonable efforts to ensure that your information is stored securely - both in electronic and physical forms. 
 
If and when we use external contractors, such as a mailing house to send you our mail, any personal information disclosed to the contractor remains confidential to us. 
 
Any information which we no longer require is destroyed.  An exception to this may be the retention of information for data analysis. However, if this occurs then the information will be retained in a form which does not allow you to be identified from that information. 
 
How you can access and correct the information held: 
 
It is our policy to give access to our supporters to the information we hold on them. This is consistent with our commitment to transparency. 
The Australian Privacy Principles and the Payment Card Industry Data Security Standard underpin our privacy policy.

 

Code of Conduct

HealthServe Australia is a signatory to the Australian Council for International Development (ACFID) Code of Conduct reflecting HealthServe's compliance with industry standards of good practice, transparency and accountability.  If you have any complaint or concern please click here  and you will be redirected to our complaints form. A copy of our Complaints section in our Procedures Manual can be accessed by clicking here.

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HSA works in partnership with other international organisations, complementing their strengths with health resources. It has a special relationship with the largest group of Christian health professionals in Australia, the Christian Medical and Dental Fellowship of Australia (CMDFA) through which it was established. Many of the CMDFA members have worked for a number of years overseas in health work.

ACNC Registered Charity

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